Dispensary-based Training
Efficient, Effective - and quick! - dispensary staff training
- Decoding the Language of Labels - understand advanced cannabinoid formulations, how to use them and how to sell them
- Asking the right Questions and Listening for the right Information - create an Unbeatable Customer Service Experience
- Hospitable Basket Building - increase Customer Loyalty and hit essential KPIs
Efficient and Effective Budtender Training to Improve the Bottom Line
Another new product? what's this for?
I've been a budtender for over 7 years. When I started in the legal cannabis industry, the dispensary offered a handful of products: a few THC gummy packages, 5 strains of flower and very basic vapes. When I last looked, most dispensaries now carry 500+ products - and these products are getting much more complicated.
This is why I developed a short course on how to learn about a new product in less than 3 minutes.
- How is it made?
- What is supposed to do?
- How does this product fit in with all the others in this category?
- What customer - and customer concern - is a good match?
More in-depth training on how to look at and learn about new products is available - and it's still quick!
Asking and listening
I so know the feeling - a customer comes in and I simply cannot wait to tell them everything I know about legal cannabis products - the strains! the terpenes! the tasty vapes! But first, let's talk to them.
This course is about how to use observation techniques, a quick greeting, and a very specific question to welcome any customer - all customers - into the dispensary AND to quickly get them what they want.
Ask the question and listen to the answer. This is the key to hospitable and effective customer service that all customers want, and all dispensaries want to offer.
Hospitality continues right through the sales transaction as:
- budtenders build baskets
- talk about promotions, discounts and specials
- sign up a customer for the loyalty program (or tell them how many points they have!)
- confirm and reaffirm product choices
And do it all efficiently and compliantly.
While this class can be taught in 15 minutes, consider booking a longer training to allow time for role-play and to answer questions. It's still quick!
When you just need an extra pair of hands
Green Wednesday anyone? 4/20? Oil day? It's so hard to get the right staffing for those one-off days.
What if you knew a trained sales-floor-specific budtender, ready to greet customers, find out quickly what they need - online order? already chosen your product? no idea at all? - and direct traffic to the right place? And you could hire them for the day or the week?
That would be amazing! Contact Dianna to find out how all this works.